You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via Credit Cards, Debit Cards, AmEx & PayPal, as well as Shop Pay, GPay and Apple Pay Note that an additional exchange fee may apply if your currency is other than UK sterling, which is out of our control.
Capestone Wristwear provides a secure shopping experience for its customers by keeping our security systems up to date with industry best practices.
Payment Card Industry Data Security Standard (PCI DSS) is an information security standard that organizations must adhere to when handling credit card and debit card information. The Payment Card Industry Security Standards Council created this standard to protect cardholder data used for online payments.
Capestone Wristwear is part of a network that is certified Level 1 PCI DSS compliant, meeting all six categories of PCI standards:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at email@example.com.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Custom products (such as special orders or personalized items) cannot be returned. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will aim to ship your package within 2 business days.
Our support team is always happy to guide you at any step!
Sometimes. We aim to ship goods as quickly as possible to ensure you receive the items you ordered in good time. Sometimes goods will be shipped the same day as the order. If you do wish to cancel or change an order, please get in touch immediately.
If you want to cancel an item that has been shipped already, you will need to return the item as soon as you receive it in its original packaging, unused and unworn.
Using a tabe measure, stay as close to your hand as possible. Loosen or tighten the tape until it feels comfortable. Choose the size available for that particular product that matches closely to your measurement. Your bracelet needs to be comfortable, so not too loose or tight.
If you don't have a tape measure wrap a piece of string around your wrist. Lay the string against a ruler to get your measurement in centimetres or inches.
The materials used in our natural stone and boho chic bracelet collections, by their very nature, can vary in shade, tint and colour. There can also be color variances due to the device used to view the images, the way the items were photographed, the room lighting, outdoor light, and the background in the image itself.
If you feel that you have received a completely wrong colour contact firstname.lastname@example.org within 48-hours of receiving your delivery for instructions on how to remedy this for you.
International taxes might be applied to items shipped internationally, depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods: The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.